unable to load characters from battle.net


My character is Seraphym on Caelestrasz server. When trying to load I get the error "There is an error in XML document (18, 4). Index was outside the bounds of the array." with a stack trace

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle)
at Rawr.Character.LoadFromXml(String xml)

I also get the same error when loading other people's characters except the error is in XML document (19,4).

Trying to use the web-based version, it either freezes and quits or I get an error message "System.IndexOutOfRangeException: Index was outside the bounds of the array.
at Rawr.RandomSuffix.GetStatValue(Item item, Int32 id, AdditiveStat stat) in C:\Rawr-5.0\Rawr.Base\RandomSuffix.cs:line 681
at Rawr.Reforging.CurrentStatValue(Item baseItem, Int32 randomSuffixId, AdditiveStat stat) in C:\Rawr-5.0\Rawr.Base\Reforging.cs:line 243
at Rawr.Reforging.ApplyReforging(Item baseItem, Int32 randomSuffixId) in C:\Rawr-5.0\Rawr.Base\Reforging.cs:line 186
at Rawr.ItemInstance.OnIdsChanged() in C:\Rawr-5.0\Rawr.Base\Items\Item.cs:line 1399
at Rawr.ItemInstance.set_ReforgeId(Int32 value) in C:\Rawr-5.0\Rawr.Base\Items\Item.cs:line 1359
at Rawr.ItemInstance..ctor(String gemmedId) in C:\Rawr-5.0\Rawr.Base\Items\Item.cs:line 1688
at Rawr.Character.SetGemmedId(CharacterSlot slot, String gemmedId) in C:\Rawr-5.0\Rawr.Base\Character.cs:line 689
at Rawr.Character.set__wrist(String value) in C:\Rawr-5.0\Rawr.Base\Character.cs:line 706
at Rawr.Server.Controllers.CharacterController.ConvertBattleNetJsonToCharacter(String json, String region) in C:\Rawr-5.0\Child Projects\Rawr.Server\Rawr.Server\Controllers\CharacterController.cs:line 400
at Rawr.Server.Controllers.CharacterController.HandleBattleNetCharacterRequest(String characterRegionServer) in C:\Rawr-5.0\Child Projects\Rawr.Server\Rawr.Server\Controllers\CharacterController.cs:line 97"

and the suggested fix is to use the addon.

any help is appreciated.
Closed Nov 27, 2013 at 4:19 PM by dopefish
Closing because I believe this is an issue with randomly enchanted gear. If it continues to be an problem after trying 5.4.2, please open a new issue.